Full-time Anantapuramu · On-site
Service Desk
Start your IT support career with ALN Tech Solutions as a Service Desk professional. You will be the first point of contact for users, resolving incidents and service requests while learning enterprise IT service management practices.
This role is ideal for fresh graduates and early-career professionals who want hands-on exposure to IT support, ticketing systems, and customer communication.
We are hiring 10 full-time positions at our Anantapuramu office. Training on troubleshooting, ticketing tools, and SLA-based support will be provided.
Responsibilities
- Provide first-level IT support via phone, email, and ticketing system
- Log, categorize, and prioritize incidents and service requests
- Troubleshoot hardware, software, network, and account-related issues
- Escalate unresolved issues to appropriate technical teams
- Maintain accurate ticket notes and update users on resolution status
- Follow ITIL-based incident and request management processes
- Contribute to knowledge base articles and support documentation
Requirements
- Basic understanding of IT support and troubleshooting concepts
- Familiarity with Windows OS, Office 365, and common desktop applications
- Good verbal and written communication skills
- Bachelor's degree in any discipline — fresh graduates welcome
- ITIL foundation or similar certification is a plus
Role Requirements
- Good communication skills — Telugu and English required; Hindi is a plus
- Location: Anantapuramu (on-site only, no remote)
- Passionate, go-getter, and self-learner attitude